Frequently asked questions

It depends on the structure of the client and the checks the relevant provider needs to complete. Straightforward private applications can sometimes be completed quickly; company applications, and particularly more complex ownership structures, usually take longer. Your account manager can tell you what documents are needed and keep you updated.

Open an account

OCE does not typically charge an account opening fee. Any costs that apply to a specific service, provider or transaction should be confirmed with your account manager before you trade.

Currency is bought jointly with the partner provider at wholesale rates and offered to clients at a quoted rate. The difference between those rates is how the service is paid for. Whether separate payment fees apply depends on the provider and payment, so ask for the full cost before you confirm a trade.

For private clients, a dealer can advise on any minimums. For businesses, savings are most often demonstrated on larger annual volumes, but growing businesses with smaller volumes are welcome to talk to the team.

Yes. Speak with an account manager to arrange a demonstration of the relevant provider platform, by telephone on +44 20 7183 2026 or by email to info@oceancapitalexchange.com.

Contact the team

Your login depends on which partner provider holds your account. The client login page lists each provider portal.

Client login

Open a private or business account; book a trade online, by phone or by email with your dealer; pay the trade confirmation in the currency you are selling to the provider's account; then instruct the payment to your beneficiary. Delivery times depend on the currency, the destination, cut-off times and checks, so ask your dealer for the expected timing on a given payment.

International payments

Yes, a forward contract lets you agree an exchange rate now for a future date. A deposit is often required, with the balance due by the end of the contract. Forwards remove uncertainty, but also mean you will not benefit if the rate later moves in your favour.

Forward contracts

Depending on the provider and your eligibility, multi-currency accounts may let you receive, hold and pay out in several currencies. Availability of local details varies by currency.

Multi-currency accounts

The FX savings calculator gives an illustrative estimate based on the figures you enter. It is not a quote; your account manager will provide live pricing.

FX savings calculator

Invoice finance lets a business borrow against its outstanding invoices, releasing cash that would otherwise wait for customers to pay.

Invoice finance

Once a facility is approved and set up, some lenders can advance funds against submitted invoices quickly. Timescales depend on the lender, the facility and the invoices, and approval is subject to the lender's assessment.

Trade finance funds the costs of international and domestic trade, such as purchasing stock and paying suppliers. Facilities can support both import and export activity, subject to the lender's criteria.

Trade finance

Common uses include expansion, working capital, equipment, tax and VAT bills and property purchases. Whether a secured or unsecured loan suits you depends on your business and the lender's assessment.

Commercial finance

Decision times vary by lender and case complexity, from days to several weeks. Finance is subject to status and the lender's assessment; no outcome is guaranteed.

The original site stated a minimum business loan of £20,000. Speak to the team to confirm current minimums for the product you are considering.

Asset finance helps businesses acquire or refinance equipment, machinery and vehicles without using up working capital. Options may be available for both new and used assets, depending on the lender.

Asset finance

The finance finder matches common business purposes to the relevant product pages. It does not assess eligibility or collect personal details.

Finance finder

Customers do not send funds to Ocean Capital Exchange Ltd. Funds go to accounts owned and operated by the relevant regulated payment service provider, under that provider's terms and permissions. Safeguarding arrangements are the provider's and should be confirmed in the provider's own documentation.

Security and legal

Call +44 20 7183 2026, email complaints@oceancapitalexchange.com or write to the London office. The complaints procedure sets out the steps and timescales.

Complaints procedure

The data processing page sets out the policy that applies where OCE acts as a data processor.

Data processing